Just installed Patch 20 (6.3) and it did not fix the problem .... go figure :)
On 1/26/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
** We are on ver 7.0.1. Is there a patch for it. ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Thursday, January 25, 2007 3:53 PM *To:* [email protected] *Subject:* Re: Error 9350 ** BMCs solution is to patch up to MidTier p20. Have not had a chance to test his out. On 1/24/07, Robert Molenda < [EMAIL PROTECTED]> wrote: > > ** > > Multiple forms & pages cause many issues with this. (can not APP-EXIT!) > > > > Normally we only see this, with our users with notebooks that walk > around the building, thus changing IP Addresses. > > > > IP Address change is what causes the "logged in from another location" > message. > > > > I assume you do not have multiple people utilizing the same account, so > the IP address must change… > > *Thanks-n-advance* ; > > *HDT Platform Incident / Problem Manager & Architect* > Robert Molenda > *IT OS PA* > Tel: +1 408 503 2701 > Fax: +1 408 503 2912 > Mobile: +1 408 472 8097 > [EMAIL PROTECTED] > > Quality begins with your actions. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Frank Caruso > *Sent:* Wednesday, January 24, 2007 7:49 AM > *To:* [email protected] > *Subject:* Re: Error 9350 > > > > ** Adding the ALink to execute a exit action action on window close is > not the solution. This will only work if your Web application has only one > form. > > Have either of you opened a ticket with BMC on this issue? > > On 1/24/07, *Sokol, Brian* < [EMAIL PROTECTED]> wrote: > > Perhaps I am misunderstanding this. We are having this same problem. Our > user logs are loaded with this error. The problem with the solution > below is it closes the window you are using. If I have a user who uses > the Support Console and opens one of their Help Desk tickets to update > it then their browser of fat client will close when they switch from the > Remedy Support Console to the Help Desk. I have this action in an AL and > > executing on Window Close. Is that correct? I really need a solution for > this problem. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto: [EMAIL PROTECTED] On Behalf Of CONDREA, Daniel > Sent: Wednesday, January 24, 2007 3:27 AM > To: [email protected] > Subject: Re: Error 9350 > > Hi All, > > David Easter - [EMAIL PROTECTED] suggested a very good solution. > > To avoid 9093 every form should have on close event: > > PERFORM-ACTION-EXIT-APP > > In this way when a user closes a BROWSER window the licese is freed on > the ARS server. > > Daniel > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso > Sent: 23 January 2007 23:47 > To: [email protected] > Subject: Error 9350 > > Network protocol/data error when performing data operation. (9350) > > Getting this after a 9093: User is currently logged in ... > > This is thrown up in the MidTier (Version 6.03.00 patch 015) on > Solaris\Sybase ARS(6.03.00 patch 20) > > You get the 9093 first and then the 9350 regardless of how you answer > the 9093. > > I saw some discussion on this but wasn't clear if there was an actual > solution. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > > the Answers Are" > > -- > > *****DISCLAIMER***** > > The information contained in this communication is confidential and may > be legally privileged. It is intended solely for the use of the > individual or entity to whom it is addressed and others authorized to > receive it. If you are not the intended recipient you are hereby > notified that any disclosure, copying, distribution or taking action in > reliance of the contents of this information is strictly prohibited and > may be unlawful. Orange Romania S.A. is neither liable for the proper, > complete transmission of the information contained in this communication > nor any delay in its receipt. > > *****END OF DISCLAIMER***** > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > > -- > Frank Caruso > Specific Integration, Inc. > Senior Remedy Engineer, ITIL Foundation Certified > www.specificintegration.com > 703-376-1249 __20060125_______________________This posting was submitted > with HTML in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
-- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
