Remedy Newby here - I have an escalation that I want to fire for all records with a status of 'Working' and that have not had a diary entry posted in the last 36 hours. I want to set the status to Assigned.
How can I compare the most recent diary entry for a ticket's work log field to the current system date/time? --- Michael Cupp, Jr., Contractor, RCF Oracle Database Administrator AFRL EBS Helpdesk Team Lead AFRL/SNOD Enterprise Operations Center Wright-Patterson AFB, Ohio DSN 785-3827 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
