Hi Katherine, Probably you need to see the configuration/settings in "Business Time Holidays" and the "Business Time Workdays" forms to remove unwanted configuration. You can run a report on these two forms for the incorrect entries to see the "Last Modified" field value to know the user who last modified these entries. Also check for the client side log for the source of these messages while attempting to send the ticket. Hope this helps! Thanks, Mohan
----- Original Message ---- From: Katherine Hoffner <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, January 29, 2007 2:39:08 PM Subject: AR System user Warning HELP ** Hi all... I came in to work with a wonderfull issue. When ever anyone in my groups tries to send in a ticke they get the following. The business Hour tag 'user' does not exist in the Business Times Holidays. See your administrature to have it configured. ( ARWARN 42099) The Business Hours tag 'user' does not exist in the business times Workdays form to have the tag configured (ARWARN 42098( 42105) None of this was ever set up so I am unsure how to put it back. Is there a way to find out who did what to the system. I actually already know who but they dont remember, but maybe there is a way to find out what it was she actually did. Katherine __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ It's here! Your new message! Get new email alerts with the free Yahoo! Toolbar. http://tools.search.yahoo.com/toolbar/features/mail/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
