Anyone have any suggestions on how we can fix this error ARERR 9351 on
the mid-tier?
Users are getting this error when attempting to open/view an existing
request from the Requester or Support Consoles. They select a request
from the table and hit <Enter> or click on View button to open request.
An error pops up stating "Unable to setup data connection which is
preventing the application from working correctly. (ARERR 9351)". When
you click on Ok, the error box disappears and the screen remains blank
until you hit the Back arrow.
The same user can successfully open the request from the client
Requester tool. This is only happening on the mid-tier client.
If you give the user Administrator permissions, the request(s) open from
the mid-tier just fine....without the error. Remove Administrator
permissions and the error returns.
I ran the logs and found the log stopped at the <break> below....when it
popped the error. Successfully opening a request continues past the
break below and opens the request.
ActiveLink: RR:RHR-cmdMyRequestDetails2
True actions:
action 0
ARACTOpenQueryWindow(etnmem2ap17, HPD:HelpDesk, Requester-ReadOnly,
Current, 4, [object Object], 1, [object Object], 0,null,null)
EVENT: WindowClose
ActiveLink: RR:RHR-OnClose
True actions:
action 0
ARACTProcess("SET-CHANGE-FLAG 0", 1)
Process: SET-CHANGE-FLAG
<--------------------------------------------- <break>
------------------------------------>
Field_ExpandDefaultValues()
Action:NewSearch
ARStateChange NONE -> QUERY
EventClearFields()
EVENT: WindowOpen
Field_Defaults(0,1,0)
The event seems to fail while attempting to open/expand the HPD:HelpDesk
form.
Server enviornment
ARS 6.03 Patch 17
MT 6.03
Help Desk 5.6
Windows 2003
SQL Server
Client environment
Windows XP Service Pack 2
IE 6.0.2900.2180
Any ideas on how we can address this problem?
Nathan Foy
Senior Remedy Administrator
The ServiceMaster Company, Inc
889 Ridge Lake Blvd, C2-1150
Memphis, TN 38120
Tel: (901) 597-7744
Fax: (901) 537-1726
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