Re: Need Help With ARS Web Service From iConclude (NMP) to Remedy

[Joe DeSouza]

**

Is there any specific error or any condition that you are facing that is preventing you from creating this web service?

 

One of the possible problem since you say you are creating the service afresh is the cache. A must do when you create a new web service is to refresh the Mid-Tier cache just in case that hasn't been done as yet... Newly created web services appear not to work with the applications page not found error until the cache is refreshed..

 

Also check how you want to run the web service - whether you want it to run with a specific permission group or if its a public service.. accordingly make those changes on the URL...

 

Rgds
 

Joe D'Souza

Remedy Developer / Consultant,

BearingPoint,

Virginia.

----- Original Message ----
From: Candace DeCou <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 30, 2007 5:11:25 PM
Subject: Need Help With ARS Web Service From iConclude (NMP) to Remedy

**

OK guys – I’m lost.  We have the web service built – we can create a ticket, but we are having trouble getting the modify function working.  I am totally unfamiliar with iConclude and the tech working with iConclude is also unfamiliar with iConclude and with Remedy.  And, I admit, I’m not very savvy with web services – but learning fast.

We are on 6.3 Patch 16 – MS SQL – Mid-Tier 6.3 Patch 16 – Windows

Is there anyone out there that would be willing to help me – maybe directly offline since I don’t know of anyone else trying to set up this type of service?

Thanks in advance for any help.

Candace DeCou

Applications Support Analyst
Silicon Valley Bank
Office: 408-654-6358
Email: [EMAIL PROTECTED]

 

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