Nick, You did not mention what patches you were on. I would recommend upgrading to the latest patches on AR server and Midtier as they can sometimes resolve these unusual problems. Maybe, for some reason, the midtier is caching each time you load the home page - possibly? Do you have the same type of performance behaviours on your test/dev servers as a comparison?
Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nick Hromyak <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 30/01/2007 19:22 Please respond to [email protected] To [email protected] cc Subject System Requirements (W2k3 ram?) / performance I have been told our Remedy server should have 1GIG of ram per processor. Is this a ?basic? standard? Our web performance seems hesitant. After logging on, it take 3 ? 5 seconds for the home page to come up. Then another 1 ? 2 seconds for Support Console to come up. Other pages seems fine. The Mid-Tier does not show performance problems, although I am not sure what more to turn on for logging. I currently have Warnings (usually set to Severe) with Cache, Performance, Servlet, Web Services being logged. 80 concurrent users during the day - all are using the Mid-Tier interface. Remedy Apps = ARS 6.3, HD 6.0, CHG 6.0, AM 6.0 (AM is not in use yet). We have (3) three separate servers for our Remedy environment All are Windows 2003 (1)Remedy, (1)MS SQL 2003, and (1) Mid-Tier with IIS 6.0 (Asapi). Each server has two (2) dual-core 2.8Ghz or better processors, and 1GB NICs. Our Remedy server only has 1GB of ram. SQL server has 4GB of ram. IIS has 2GB of ram. All Windows performance instances and monitoring shows all of our servers are running as well as can be. None of the major sub-systems (processor, network, memory) are being utilized over 50%. The threads; fast = 2/4 list = 2/8. Given the little processing time/power, it seems like this could go higher, if we had a larger load. Both our DB and IIS server will support other applications. Hence, they are only being ?throttled-down? to around 1GB of ram. Drive space seems unlimited. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
