Well that wonderful ARERR-90 = Cannot establish a network connection to the AR System server.
Anything in the ARError.log? Network Issues? DB Issues? If caught in mid-transaction, it can cause 'odd things' to occur as you might expect. Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom L Sent: Friday, February 02, 2007 12:40 PM To: [email protected] Subject: Re: Weird IE pop-ups Jan 29, 2007 10:31:15 AM org.apache.catalina.core.ApplicationDispatcher invoke SEVERE: Servlet.service() for servlet jsp threw exception ARERR [90] Cannot open catalog; Message number = 90 : malachite at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.support.ServerInfo.get(Unknown Source) at com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown Source) at org.apache.jsp.shared.error_jsp._jspService(org.apache.jsp.shared.error_ jsp: 243) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java: 97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.ja va: 322) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java: 291) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java: 241) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java: 252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java: 173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatc her.java: 672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(Applicatio nDispatcher.java: 463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDisp atcher.java: 398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispat cher.java: 301) at com.remedy.arsys.stubs.GoatHttpServlet.redirectToErrorPage(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.errorPage(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java: 252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java: 173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java: 213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java: 178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java : 126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java : 105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java: 107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java: 148) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java: 307) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java: 385) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java: 748) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 678) at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java: 871) at org.apache.tomcat.util.threads.ThreadPool $ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Thread.java:595) Caused by: MessageType: 2 MessageNum: 90 MessageText: Cannot open catalog; Message number = 90 AppendedText: malachite at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java: 728) ... 40 more And On it goes for 1100 more lines. Thanks On Feb 2, 5:19 am, Robert Molenda <[EMAIL PROTECTED]> wrote: > What did the Tomcat / MidTier logs show at the time? > > Thanks-n-advance; > HDT Platform Incident / Problem Manager & Architect > Robert Molenda > IT OS PA > Tel: +1 408 503 2701 > Fax: +1 408 503 2912 > Mobile: +1 408 472 8097 > [EMAIL PROTECTED] > Quality begins with your actions. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Tom L > Sent: Thursday, February 01, 2007 9:10 AM > To: [EMAIL PROTECTED] > Subject: Weird IE pop-ups > > Hi all, > > Last week three of my users suddenly began getting Microsoft IE pop-up > messages. One message says "Caught Exception :Syntax Error" and > somehow this crashed my TomCat services. All my users then got a > server error (Internal Error page). The other pop-up is: "Caught > Exception :'LoadResultsList' is null or not an object". I've been > suspecting it may have something to do with installing then removing > IE7 although I cannot confirm this on all machines. > > Has anyone been seeing the same thing or similar? > > Remedy Environment: ARS 6.3 : Apache/Tomcat : HD 6.0 : Oracle 9.2 > > Thank you, > > TLamy > Remedy Admin > University of NH > Durham, NH > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > ________________________________________________________________________ ___-____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text - > > - Show quoted text - ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
