> Is patch 002 available yet? No. Patch 002 is tentatively scheduled for an early March'07 GA (Generally Available) date.
-David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, February 06, 2007 5:23 AM To: [email protected] Subject: Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps Is patch 002 available yet? Thanks Kyle Easter, David wrote: > ** > > On a related note, is there a way to get notified automatically when > a bug Id is created? > Not in general, unless your support case is the one that created the > defect. However, for critical issues, a technical bulletin can be > created (e.g. the DST 2007 technical bulletin). A technical bulletin > is being created for this issue, but BMC thought it important that we > get the word out informally ASAP while waiting for the Technical > Bulletin to be created and posted. > Thanks, > -David J. Easter > Sr. Product Manager, Service Management Business Unit BMC Software, > Inc. > ---------------------------------------------------------------------- > -- > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *Heider, Stephen > *Sent:* Monday, February 05, 2007 4:44 AM > *To:* [email protected] > *Subject:* Re: Uninstall of 7.0.x client w/ Crystal may cause > corruption of MSFT apps > > ** > > David, > > Thank you for notifying us. My main computer has both Office 2003 and > Visual Studio (2003 and 2005). > > On a related note, is there a way to get notified automatically when a > bug Id is created? If it wasn't for you sending this note my computer, > and hence my productivity, could have been impacted. > > Stephen > > ---------------------------------------------------------------------- > -- > > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *Easter, David > *Sent:* Monday, February 05, 2007 12:41 AM > *To:* [email protected] > *Subject:* Uninstall of 7.0.x client w/ Crystal may cause corruption > of MSFT apps > > Hi All, > > Just wanted to let you know of a new defect found with the > un-installation of the 7.0.x client that seems pretty serious. Here's > the description: > > *Bug Number* > > SW00257321 > > *Description* > > Uninstall of the 7.x user tool may cause MS Office 2003 or MS Visual > Studio to stop working if the Crystal Reports option was selected at > the time of installation. The issue does not occur if you have not > installed Crystal Reports with the Windows User Tool. If Microsoft > Office 2003 or MS Visual Studio is affected, the machine must be > rolled back to a known restore point or re-imaged to repair the > corruption. This has been found to be a problem with the Business > Objects Crystal redistributable that is bundled with the user tool. > The corruption occurs when the uninstall script of the Crystal MSI is > called by the BMC Windows User Tool uninstaller. > > This issue will be addressed in the short term by disabling the > Crystal Reports uninstaller in AR System 7.0.01 Patch 002 WUT > uninstall script. But the problem remains in all previous version and > patches of the 7.x user tool. In addition, an entry for Crystal > Reports will still appear in the "Add/Remove software" section of the > Windows Control Panel. Running the uninstall from the control panel or > from a previous version of the 7.x user tool will cause this issue to > occur. BMC is working with Business Objects to resolve this issue. > Until this problem is permanently resolved, BMC suggests that you do > not uninstall the 7.x user tool and instead, install over the top of > an existing user tool. > > Thanks, > > -David J. Easter > > Sr. Product Manager, Service Management Business Unit > > BMC Software, Inc. > > __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted > with HTML in it___ __20060125_______________________This posting was > submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
