The whitepaper does a great job describing the technical and functional
differences between the user tool ("fat" client) and the web browser ("thin"
client), but it doesn't discuss the operational support and financial
differences. Clearly, deploying a full Remedy client on user PC's -- and
keeping it patched as updates are released -- takes significantly more IT
effort (and money) than using a "pre-deployed" web browser.
Michiel's advice is sound . . . use the Remedy user tool for service desk
users and "power users", and use a web browser for everyone else.
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Thursday, February 08, 2007 2:31 AM
To: [email protected]
Subject: Re: Mid-tier vs. User client!
** Hi Nisha,
The differences are described in a white paper called "Action Request System
6.3 behavioral differences between Remedy User and the web client" which is
available on the BMC website:
http://www.bmc.com/supportu/documents/57/05/65705/65705.pdf
The most common approach is to deploy the Remedy User tool at least to the
Service desk and 'key users' and for other (less frequent) users to use
their web browsers.
Kind regards,
Michiel
On 2/8/07, Nisha RAMTRI <[EMAIL PROTECTED]> wrote:
**
Hello All,
We are currently on ARS6.3/HD6.0. Some of our users use the Remedy web
interface and we have some users using Remedy user tool/client as well. Just
out of curiousity, what should should be actively promoted with the users?
The mid-tier client or the user tool? What would be the advantages of either
one on the other?
Thanks.
Warm Regards,
Nisha Ramtri
__20060125_______________________This posting was submitted with HTML in
it___
__20060125_______________________This posting was submitted with HTML in
it___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
