Thank you all! Appreciate the help.
From: "Tanner, Doug" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Sending HD Surveys on 100th Resolved Ticket
Date: Tue, 13 Feb 2007 13:59:54 -0500
Another thought is to keep track of who is sent a survey (what day and
time) then you can also assure that the same person is not sent a survey
too often (be defined by your business rules). I would encourage the use
of a reference form that would allow the variables of Send every X and
also do not send if Survey sent within X number of days.
My favorite Mantra - Remedy Drive it with DATA !
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704) 328-3178
[EMAIL PROTECTED]
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Tuesday, February 13, 2007 1:56 PM
To: [email protected]
Subject: Re: Sending HD Surveys on 100th Resolved Ticket
I have thought about something similar but never implement it.
One option is to set a counter in another form, every time a ticket is
resolved, increment 1 to the counter; your survey email will be trigger
once the counter reaches 100 or any number you set.
Jason Niu
Sr. Remedy System Engineer
Remedy System & Operation
GETS - Enterprise Systems Management
Email: [EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
212-823-6893.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson
Sent: Tuesday, February 13, 2007 12:49 PM
To: [email protected]
Subject: [ARSLIST] Sending HD Surveys on 100th Resolved Ticket
All,
I am trying to send a survey out on every 100th resolved helpdesk
ticket.
Has anyone done this and what would be a good workflow approach to
building this?
Thanks,
Jackson
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