Thanks for the continued information. I was also wondering if anyone is using Oracle 10g just for their Remedy databases and using Solaris as their platform.
Has anyone seen any issues with DST upgrades to Oracle 10g and patch 20? Sorry if this sounds confusing. I am confused. I cant wait untill all this DST stuff is over. Katherine Sorry for my ranting On 2/14/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote:
** Hi, Richard: Thank you for passing on the information. Is the drill-down issue present in the User Tool or just the Mid-Tier? Our issue is with the Remedy User 6.3 Patch 20 User tool. The drill down doesn't work (we've found) because the /arsys is missing in the URL string. The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with one exception. The drilldown doesn't work when using the FBImageServlet URL in Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1. Do you happen to know what the fix to the clientcore.js file is? Thanks, Michelle ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Richard Crosby *Sent:* Wednesday, February 14, 2007 7:59 AM *To:* [email protected] *Subject:* Re: Remedy 6.3 Patch 20 ( DST ) ** We just patched mid-tier and ran into the same flashboard drill-down issue. Per BMC support, patch 19 actually broke it (see defect SW00256388) and a fix should be in patch 21, which is currently a restricted release. In the meantime there is a simple fix that can be made to the ClientCore.js files. BMC support should be able to provide you this fix if you use flashboards. Richard __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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