This is what fixed our Flashboard drill down issue after installing
patch 20.
In both of your ClientCore.js files:
<Mid-tier-install-dir>/resources/ie/javascript/ClientCore.js and
<Mid-tier-install-dir>/resources/moz/javascript/ClientCore.js
locate the line:
noMatchCustomMessage.m = ExpandString(noMatchCustomMessage.m, 1 | 2 | 4
| 8);
and add code to the front of it, changing it to now read:
if (noMatchCustomMessage != null) noMatchCustomMessage.m =
ExpandString(noMatchCustomMessage.m, 1 | 2 | 4 | 8);
Thanks
Kyle
Lucero, Michelle - IST contractor wrote:
**
Hi, Richard:
Thank you for passing on the information. Is the drill-down issue
present in the User Tool or just the Mid-Tier?
Our issue is with the Remedy User 6.3 Patch 20 User tool. The drill
down doesn't work (we've found) because the /arsys is missing in the
URL string.
The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with
one exception. The drilldown doesn't work when using the
FBImageServlet URL in Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1.
Do you happen to know what the fix to the clientcore.js file is?
Thanks,
Michelle
------------------------------------------------------------------------
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] *On Behalf Of *Richard Crosby
*Sent:* Wednesday, February 14, 2007 7:59 AM
*To:* [email protected]
*Subject:* Re: Remedy 6.3 Patch 20 ( DST )
**
We just patched mid-tier and ran into the same flashboard drill-down
issue. Per BMC support, patch 19 actually broke it (see defect
SW00256388) and a fix should be in patch 21, which is currently a
restricted release. In the meantime there is a simple fix that can be
made to the ClientCore.js files. BMC support should be able to provide
you this fix if you use flashboards.
Richard
__20060125_______________________This posting was submitted with HTML
in it___ __20060125_______________________This posting was submitted
with HTML in it___
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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