Mike, The Server setting that identify the group that is allowed to do client side logs MUST be in the users Group List explicitly. ( I have found that even Administrator does not automatically get you access to that feature.)
I have also noticed some strangeness if your User Tool is connected to multiple ARS servers and you are part of the *special* group on one of the servers but not on all of them. ( It appears that you must be part of that *special* group on all servers for the Client to "get it right". After all the UT "Options" do not appear to apply to a specific server, but to the session of the UT.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 2/14/07, Mike Parker <[EMAIL PROTECTED]> wrote:
Good Morning everyone: I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL & Filter logging on the User tool. When I went to look at the log, I was unpleasantly suprized to find that the only thing in the log was active links, and no filter logging whatsoever. I had to turn on filter logging from the Admin tool and get the filter logging on the server to troubleshoot. I am an ARS administrator on this server, and I have Client Side Logging = "Public" While this is a workaround, this is not an acceptable solution. Has anyone else experienced this? User Tool = 7.01 (no patch) AR Server 7.01 p1
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