Hi Carey:
You were indeed correct - I had to flip the Client Side Logging to
"Administrator".
To be honest however, I don't ever remember having to do use explicit groups
however to enable this feature in prior versions (unless I just never
noticed).
Since I originally had it set to "Public", and all users that can log into
Remedy are technically in the "Public" group, I would think that this should
allow them to perform filter logging.
...Unless it never worked this way in the first place (and I guess I was
just really lucky because it always worked for me in the past) =$
From: Carey Matthew Black <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: User Tool - Client Logging
Date: Wed, 14 Feb 2007 22:56:41 -0500
Mike,
The Server setting that identify the group that is allowed to do
client side logs MUST be in the users Group List explicitly. ( I have
found that even Administrator does not automatically get you access to
that feature.)
I have also noticed some strangeness if your User Tool is connected to
multiple ARS servers and you are part of the *special* group on one of
the servers but not on all of them. ( It appears that you must be part
of that *special* group on all servers for the Client to "get it
right". After all the UT "Options" do not appear to apply to a
specific server, but to the session of the UT.)
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 2/14/07, Mike Parker <[EMAIL PROTECTED]> wrote:
Good Morning everyone:
I was attempting to do some troubleshooting of ITSM 7, and I turned on my
AL
& Filter logging on the User tool.
When I went to look at the log, I was unpleasantly suprized to find that
the
only thing in the log was active links, and no filter logging whatsoever.
I
had to turn on filter logging from the Admin tool and get the filter
logging
on the server to troubleshoot. I am an ARS administrator on this server,
and I have Client Side Logging = "Public"
While this is a workaround, this is not an acceptable solution.
Has anyone else experienced this?
User Tool = 7.01 (no patch)
AR Server 7.01 p1
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