We are on a Red-Hat Linux system. I got this problem and after trying all sorts of things, Remedy Support sent me this advice:
*** Edit the arsystem script (make a copy first) and modify this line: LANG=en_US.UTF-8 to this: LANG=en_US.utf8 Finally, before starting the arsystem, set these variables and then export them: locale = en_US.utf8 LANG=en_US.utf8 LC_ALL=en_US.utf8 *** I tried it and it worked. (I forgot to set the variables, but it worked anyway.) Good luck, Dwayne Martin James Madison University ---- Original message ---- >Date: Wed, 14 Feb 2007 08:43:24 -0500 >From: Axton <[EMAIL PROTECTED]> >Subject: Re: ARServer 7.00.01 Patch 1 >To: [email protected] > > ** > I am seeing the same with approval 7.0.01. It dies > and is then restart by the plugin server. It dies > due to a failed authentication. > > Axton Grams > > > On 2/14/07, Niklas Asplund > <[EMAIL PROTECTED]> wrote: > > I think this is a known error at BMC. > I have read it somewhere, but I can't find it > right now. > > I believe that the SLA 6.0 service dies when > starting the ARServer, > but the armonitor restarts it, and then it works > OK. > So according to the KB, or wherever I've read it, > this is nothing to care about. > > I also have this error in my logs, but if you look > in the > armonitor.log you will see that the SLA service is > restarted. > > // Niklas Asplund > Siemens IT Solutions and Services > > ARS 7.0.1 Patch 1 > Windows 2003 Cluster > SQL 2000 > > On 13/02/07, David Yearsley < [EMAIL PROTECTED]> > wrote: > > ** > > ARServer 7.00.01 Patch 1 > > Solaris 9 > > Helpdesk 6.0 > > Asset 6.0 > > SLA 6.0 > > ORACLE 9.2i > > > > We are in the process of upgrading our servers > to patch 7.00.01 Patch 1. Our > > development server is running 7.00.01 Patch 1 > with no problems, but now that > > we have installed it on our Acceptance Test > Server we are getting the > > following error. > > > > Tue Feb 13 13:39:24 2007 BRIE : Authentication > failed () ARERR - 623 > > Tue Feb 13 13:39:24 2007 BRIE : AR System > Application server terminated -- > > fatal error encountered (ARAPPNOTE 4501) > > > > We installed once and received this error, so we > restored our system and we > > are still getting this error. Also the plugin > server keeps dying as well. > > Has anyone seen this problem? Any ideas on what > to check or where the > > problem could be located? > > > > Thanks > > __20060125_______________________This posting > was submitted > > with HTML in it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > > __20060125_______________________This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
