We are looking into moving to the new ITSM 7.X applications this year and using Incident Management for not just basic ticketing but to have the ability to mark an Incident as an "Original" (which is what you can do in ITSM 5.6 which is the version we are currently on) and marking ticket(s) as "Duplicate(s)". Looking at the Incident Management 7.X User guide I cant seem to determine what the system will do when an Incident ticket is related to a ticket as a "Duplicate".
Does anyone know the extent of all the updates done to the ticket related as a "Duplicate" in ITSM 7.X and what other updates are performed to the "Duplicate" ticket when the "Original" ticket is updated. We unfortunately do not have a ITSM 7.X test environment set up yet to see what happens so any help you can provide in this is appreciated. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
