I would suggest building a basic HTML email template that includes the embedded URL plus the field for Case ID (or whichever other field you might use on your custom website). If you don't send the email using an HTML template the system will default to plain text and any URL you embed using the Filter workflow will not work properly. Your template could be as simple as:
<HTML> <A HREF=http://intranetserver/remedy/viewcase.asp?caseID=#$$Case ID+$$#>Click Here</A> </HTML> ________________________________ From: Action Request System discussion list(ARSList) on behalf of Kalyan Krishna Nethy Sent: Thu 2/8/2007 2:28 AM To: [email protected] Subject: sending URL in the e-mail Hello list, I need to send an URLs for viewing the tickets on the web in the notification e-mails. I don't use mid-tier here and there is a website created for viewing the tickets. Please let me know how I can code the URL pointing to the ticket. Regards, Kalyan. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
