I would curious as to what the company standards are that prevent you from
using the mid-tier? I have implemented it in almost every kind of secure and
weird enviromnet there is. So I am curious to know what standards it does
not meet?

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, February 19, 2007 9:15 AM
To: [email protected]
Subject: Re: "Impersonating" a requester using .net Remedy API

 

George,

 

With the API, you still go through a login process.  Set the login and
password the same as you do with the Midtier (assuming that you're using the
Midtier for other organizational groups).  If the forms are not setup to use
$USER$ with the submitter field, pass the login value back in the Submitter
field in the API.

 

Dave

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Jungle
Sent: Monday, February 19, 2007 1:05 AM
To: [email protected]
Subject: "Impersonating" a requester using .net Remedy API

** 

Howdy list,

 

This is the first time that I'm having to look into the use of the .net
Remedy API and was wondering if anyone can help me.

 

Basically due to company standards we are NOT able to use the OOB mid tier
for one particular organisational group.

 

What we're doing is developing some custom .net pages for the Requesters
within this group to log in and create/update dockets.

 

What's the resource for finding out how to 'impersonate' the requester
logging the case such that it makes them the submitter (and calls upon the
"Submitter locked mode" functionality)?

 

I've started to trawl through the Dev AR Apps basic and advanced guides but
any help (or potential gotchas) from those that have tried this would be
appreciated.

 

Thanks.

 

george.

 

 

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