Andy, My only experience on such a migration was from an ARS5.1.1/HD4 to ARS 6.3/HD6 migration. One of the stated aims of my management at the time was to reduce the application customisations, to allow for easier on-going maintenance (as there was no official full time Remedy developer, although that was probably what I spent a good 90% of my time doing).
From memory, the applications we were using had a fair amount of
customisation, split evenly between actual workflow and the look/feel of the applications. On the migration from one suite to the other, my initial concern was the look and feel - I knew how resistant our user base would be to major changes to the look and feel (mild version of "we don't like change round here"), so had to come up with some happy medium between the mildly nightmarish v4 suite that we'd got in place, and the clean look of the v6 apps. I was fairly lucky with the workflow changes though - I'd been working with the applications for quite a while, knew them inside out, so knew the basics that needed to be migrated to keep the business happy, so just had to spend time working through the v6 apps to see if there was anything new in there that would replace what needed to be migrated. I'd figure we went from about 20% customised to between 5 and 10%. At the current employers, at least on the helpdesk apps, the customisations are probably more like 50%, which will make for a most entertaining time in the possible migration to v7. Regards Dave On 07/02/07, Andy Wilkerson <[EMAIL PROTECTED]> wrote:
We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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