Well stated.
On 2/19/07, Rick Cook <[EMAIL PROTECTED]> wrote:
**
To answer a slightly different question, whether an organization wants to
use OOB or customized applications depends on whether they want the way the
company does business reflected in how the software works, or whether they
want the practices accompanying the software to set and enforce the
practices the business will follow.
Address that issue, and you'll have the answer to your question - it
shouldn't matter what other places do. Do what's right for you.
Rick ________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber
Sent: Monday, February 19, 2007 7:17 AM
To: [email protected]
Subject: Re: Custom App vs Out of the Box questions
**
Andy,
My only experience on such a migration was from an ARS5.1.1/HD4 to ARS
6.3/HD6 migration. One of the stated aims of my management at the time was
to reduce the application customisations, to allow for easier on-going
maintenance (as there was no official full time Remedy developer, although
that was probably what I spent a good 90% of my time doing).
From memory, the applications we were using had a fair amount of
customisation, split evenly between actual workflow and the look/feel of the
applications. On the migration from one suite to the other, my initial
concern was the look and feel - I knew how resistant our user base would be
to major changes to the look and feel (mild version of "we don't like change
round here"), so had to come up with some happy medium between the mildly
nightmarish v4 suite that we'd got in place, and the clean look of the v6
apps.
I was fairly lucky with the workflow changes though - I'd been working with
the applications for quite a while, knew them inside out, so knew the basics
that needed to be migrated to keep the business happy, so just had to spend
time working through the v6 apps to see if there was anything new in there
that would replace what needed to be migrated.
I'd figure we went from about 20% customised to between 5 and 10%.
At the current employers, at least on the helpdesk apps, the customisations
are probably more like 50%, which will make for a most entertaining time in
the possible migration to v7.
Regards
Dave
On 07/02/07, Andy Wilkerson <[EMAIL PROTECTED]> wrote:
> We are having an internal discussion and I wanted to get a feel from the
> list. Who uses a totally Out of the box application and who uses a total
> custom application? I am more concerned with Help Desk (problem tickets)
> and Change Management. For the sake of this discussion, it doesn't matter
> what DB or Remedy release you have in production.
>
> If you customized the OOTB applications roughly what percentage is custom.
>
> If you customized the out of the box applications and upgraded the
> application how did that go and what if any issues did you have.
>
> If you have a custom application what issues have you found when you
> upgraded.
>
> thanks
> Andy
>
>
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