I'll agree to that. Dave
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, February 19, 2007 11:29 AM To: [email protected] Subject: Re: EMailing the Universe Then there should have a configuration setting in the EmailDaemon.Properties to enable/disable notification of the Public group (GID 0); enable/disable notifications to groups with X number of users; or something else. Bad things can happen with the product 'working as designed' in this particular situation. A compromise should be made. Axton Grams On 2/19/07, Shellman, David <[EMAIL PROTECTED]> wrote: > Oddly enough it's working as designed. Entering the number associated > with a Group triggers email to that group. This is how ticket > assignment to a Group is handled. The values of *, -, along with others > get translated to zero. This just happens to be the Public group and > email is sent to everyone in the system. > > Not sure why this would happen with a negative number. Unless it's the > dash in the negative number that's gets translated. > > I thought I saw that a patch to the email engine addressed some of these > characters but for the life of me, I can't find it now. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Monday, February 19, 2007 10:58 AM > To: [email protected] > Subject: Re: EMailing the Universe > > Let's not forget that the number 0 does the same too. If memory > serves me correctly, and negative number will do the same (someone > feel free to correct me if I'm wrong). > > We too added logic to catch this and set it so no email is sent if the > email address contains any of the bad values. > > <rant>The bugs really seem to be piling up in the email engine; though > this one is old, there are several new ones in the 7.x release; I > really hope this application does not suffer from the neglect that > some of the other apps have in the past.</rant> > > Axton Grams > > On 2/19/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > Jerry, > > > > You will find that many characters, including - and *, get translated > in > > a manner that causes the email engine to send to every one in the User > > form. In turn if there the email address field is blank in the User > > form, the engine will use the login as the email alias. > > > > We have had to add logic to catch this condition and generate an error > > message that the email address is not valid. > > > > Dave > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Niman > > Sent: Monday, February 19, 2007 7:41 AM > > To: [email protected] > > Subject: EMailing the Universe > > > > All right - a bit of an exaggeration... > > > > > > ARS 6.03.00 patch 013 > > Solaris 8 > > Oracle 9.2.0.1.0 > > > > We recently had ain incident logged in our Problem schema in ARS, and > > because the email address of the person reporting the > > problem is a mandatory field, but the person taking the call didn't > get > > the information, a hyphen, "-" was entered under Email > > Address. > > > > When the problem was closed, the workflow sends a confirmation by > Email > > to the person who reported it. This meant that ARS > > attempted send an email to the email address "-". > > > > It appears to have interpreted this as "all ARS Users". > > > > The majority of ARS users don't yet have defined email addresses, so > as > > well as hundreds of confused recipients of a > > confirmation email about a problem they know nothing about, there were > > thousands of exception reports in the AREmail.sh_log and > > the Email daemon crashed. > > > > The obvious course of action is to put some validation workflow on the > > email address field, and a default "null" email address > > for all the user records. > > > > My question is, is this what you would expect ARS to do under these > > circumstances? I wasn't aware that "-" was a wildcard. > > > > Jerry > > > > Jerry Niman Tel +44 (0)161-247 > > 1474 > > Head of Information Systems Email > [EMAIL PROTECTED] > > the Manchester Metropolitan University Mobile +44 (0)7770 > 638104 > > > > Before acting on this email or opening any attachments you should read > > the Manchester Metropolitan University's email > > disclaimer available on its website > http://www.mmu.ac.uk/emaildisclaimer > > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where > > the Answers Are" > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
