Michelle,
How do you build the column-like Mid-Tier reports in CSV format? Did you
create a new record in the Report form and use an active link to open the
report?
Liz
----- Original Message -----
From: "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Monday, February 19, 2007 12:20 PM
Subject: Re: Column Width problem when printing web arr report
Unfortunately, I have found the same behavior when setting up reports on
the Mid-Tier. As labeled in the field setup, the column width is for
(Windows only) apparently. Just like you said, the report displays as
desired but the data is cut-off when printed.
The workaround I use is to build my column-like Mid-Tier reports in CSV
format. This way I can format or save however I want, once I run the
report.
Hope that helps,
Michelle
Environment:
Mid-Tier 7.0.01 Patch 1 (Windows 2003/IIS 6/IE6/Apache Tomcat/Java 1.6)
ARS 6.3 Patch 20 (Windows 2003/SQL Server 2000)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L Feulner
Sent: Monday, February 12, 2007 9:13 AM
To: [email protected]
Subject: Column Width problem when printing web arr report
ARS 6.3 Windows 2003 Midtier 7 Patch 2 IE 6 Oracle 10g HD 6
We have an .arr report for solutions that our requests can use to print
solutions from the web. When they press the
Print button on the solutions form from the web, the arr report is
displayed in IE. The report shows the solution
number, the summary and the details of the solution. You can scroll to
the right to see the entire summary and
description if they are lengthy and the fields have no carriage return.
The problem is column width when printing.
When they choose File>>Print in IE, if the solution summary and /or
description fields don't have a carriage return
or are length they truncate. People on the client use these same
solutions.
If the solution summary and/or description fields are short enough it is
not a problem but frequently they are
longer than 30 characters. I've tried changing the report from portrait
to
landscape and more is captured when
printing but is still truncated. We don't want to have to add carriage
returns to all the solutions and somehow
make sure people add carriage returns at a certains point. I've changed
the .arr file field widths but these changes
do not show up on the web.
I logged into the web config tool and looked at Report Settings. There
weren't any settings to check.
Changed AR User Preference form for my userid, even though I'm using the
web. At the report tab, changed width for
reports. This made no difference when on the web.
Tried changing the arr report to narrower columns, displaying columns,
displaying records, and long fields wrapped.
The web ignores these settings.
The AL on the print button shows Report Type: AR System, Target:
Screen,
Operation: Run, Location: Reporting form
Name: Name in the Report form Location is New
How can I get the solution .arr report on the web to use report column
widths in the report or at least fit on the
page when printing?
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