You mentioned that you are using the 7.x version of the Mid-Tier. CSV is just another format like Record, Column, etc. It now works in this version. Just build a report in the Mid-Tier and choose CSV as the format. Run it to test.
I suppose you can use an active link to open the report as well. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liz Feulner Sent: Monday, February 19, 2007 12:43 PM To: [email protected] Subject: Re: Column Width problem when printing web arr report Michelle, How do you build the column-like Mid-Tier reports in CSV format? Did you create a new record in the Report form and use an active link to open the report? Liz ----- Original Message ----- From: "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general To: <[email protected]> Sent: Monday, February 19, 2007 12:20 PM Subject: Re: Column Width problem when printing web arr report > Unfortunately, I have found the same behavior when setting up reports on > the Mid-Tier. As labeled in the field setup, the column width is for > (Windows only) apparently. Just like you said, the report displays as > desired but the data is cut-off when printed. > > The workaround I use is to build my column-like Mid-Tier reports in CSV > format. This way I can format or save however I want, once I run the > report. > > Hope that helps, > Michelle > > Environment: > Mid-Tier 7.0.01 Patch 1 (Windows 2003/IIS 6/IE6/Apache Tomcat/Java 1.6) > ARS 6.3 Patch 20 (Windows 2003/SQL Server 2000) > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of L Feulner > Sent: Monday, February 12, 2007 9:13 AM > To: [email protected] > Subject: Column Width problem when printing web arr report > > ARS 6.3 Windows 2003 Midtier 7 Patch 2 IE 6 Oracle 10g HD 6 > > We have an .arr report for solutions that our requests can use to print > solutions from the web. When they press the > > Print button on the solutions form from the web, the arr report is > displayed in IE. The report shows the solution > > number, the summary and the details of the solution. You can scroll to > the right to see the entire summary and > > description if they are lengthy and the fields have no carriage return. > > The problem is column width when printing. > > When they choose File>>Print in IE, if the solution summary and /or > description fields don't have a carriage return > > or are length they truncate. People on the client use these same > solutions. > > If the solution summary and/or description fields are short enough it is > > not a problem but frequently they are > > longer than 30 characters. I've tried changing the report from portrait > to > landscape and more is captured when > > printing but is still truncated. We don't want to have to add carriage > returns to all the solutions and somehow > > make sure people add carriage returns at a certains point. I've changed > the .arr file field widths but these changes > > do not show up on the web. > > I logged into the web config tool and looked at Report Settings. There > weren't any settings to check. > > Changed AR User Preference form for my userid, even though I'm using the > > web. At the report tab, changed width for > > reports. This made no difference when on the web. > > Tried changing the arr report to narrower columns, displaying columns, > displaying records, and long fields wrapped. > > The web ignores these settings. > > The AL on the print button shows Report Type: AR System, Target: > Screen, > Operation: Run, Location: Reporting form > > Name: Name in the Report form Location is New > > How can I get the solution .arr report on the web to use report column > widths in the report or at least fit on the > > page when printing? > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
