Your second question, ARS checks permissions even on fields used in
outgoing emails.
That means it will try to check for a user in the user form with the same
email address and then uses those permissions.
Your distro list will probably not have an associated account in the user
form so permission on the fields used in the notification should be Public.
--
Michiel
On 2/20/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
**
Eli, for question number 1, I don't think so.
You might try the following (though I doubt it will work):
Create a header.htm template file that just contains the following:
<HTML>
<BODY>
<-- (this is whatever the string is to start a
comment in HTML)
Then, for the first line of your body (I believe this would be the 'Text'
field on a filter notify action) of your email, start it with --> and see if
that will comment out the link, as I think it is the first part of the body
of the email, and is just inserted prior to the body.
Also, for cleanliness, specify a footer.htm that has
</BODY>
<HTML>
On your notification, on the templates tab, specify the header and the
footer (not a body unless you are already using one)
So, you email should look something like this:
<HTML>
<BODY>
<--
Worthless mid-tier link
>--
Here is where the body of your text
will go
</BODY>
</HTML>
------------------------------
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Eli Schilling
*Sent:* Tuesday, February 20, 2007 1:07 PM
*To:* [email protected]
*Subject:* Two questions - Workflow related
Hello again listers!
I have certain emails going out of ARS with a link attached. The other
day I was configuring flashboards and entered a Default Web Path in the
admin tool. Now every email goes out with an ARTask attachment AND the full
mid-tier URL in the body. Is there a way to attach the ARTask shortcut
without appending the URL? (without removing the Default Web Path and
breaking flashboards?)
Second; I have an escalation that sends an email using an HTML template.
When I send it to me the HTML template pulls the necessary field values and
all is well. When I change the recipient to an SMTP address (distro group)
the HTML template still goes out but none of the data off my form is
included. I called BMC support thinking this should be a quick fix (user
error) but after 4 hours of "research" they haven't gotten back to me.
Any ideas? Thanks again (and again, and again!)
-Eli
__20060125_______________________This posting was submitted with HTML in
it___ __20060125_______________________This posting was submitted with HTML
in it___
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