I had a slightly different variation: in going from 5.1.2 to 7.0.1, we had to stop at 7.0.0 first. This was due to a known error (per support). We also had problems with forms displaying fields that the db did not have. We exported the form, deleted the form, re-imported the form, and thus were able to sync ARS and the DB in that the number (and type) of fields listed in the admin tool (or the .def file) matched what was returned via SQL Plus.
I just finished working on a CMDB 1.1 patch 4 installation that twice failed due to incomplete installers downloaded from the support site. Rick On Feb 22, 1:32 pm, patrick zandi <[EMAIL PROTECTED]> wrote: > Thanks. > > On 2/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** We were coming from 5.1.2 to 7x ... did it twice because we thought we > > did something wrong. > > > After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. > > > The process was painful because support kept saying it was something we > > did on the original upgrade. And after the usual sending of megatons of > > stuff and over a week later it was determined that you needed to stop at v6 > > first. > > > What happened to us was that all the new fields on the user and groups > > forms appeared on the client screen like they were there, but in actuality > > they were not in the database. If you went into the admin tool they were > > there, so you moved a field or even added another field and saved ... which > > should have corrected any issue of not being the same ... NOT ... they were > > still not in the database. Unexplainable except that once we started over > > and did the extra step everything went fine. > > > It was frustrating and aggrevating. It took over 3 weeks to finally get > > it done. Causing me to miss my production server window and now I'm still > > waiting for that since last August. Worse than a Chinese puzzle! > > > Susan > > > On 2/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > > > ** Susan, > > > Are you saying 6.01 prior to 6.3 .. > > > Is there some sort of upgrade functionality that is not in the 6.3. > > > User/Groups form.. > > > > Are they recommending any specific versions.. Patch X of ARS 6.01 , > > > Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? > > > > It is like working in a Chinese puzzle Huh.. > > > > On 2/22/07, Susan Palmer <[EMAIL PROTECTED] > wrote: > > > > > ** You must stop at 6.x first. That was our original mistake also ... > > > > but no it wasn't OUR mistake, that's what support told us to do. > > > > arrggghhh > > > > > We had wierdness on group and user forms. > > > > > Susan > > > > > On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED] > wrote: > > > > > > We unsuccessfully attempted to upgrade ARS last night from > > > > > 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original > > > > > > version. > > > > > > The Installed updated the database, but when it attempted to > > > > > restart the server it had problems. > > > > > > It gave the following messages: > > > > > The server was not available, > > > > > Failed to restart the service Remedy AR System server, > > > > > Unable to restart, > > > > > Server could not be started, you may start it manually. > > > > > > Has anyone run into this problem? We may try to go from > > > > > 5.01.02 > > > > > to 6.3 them to 7.0.01 next and see if that helps. > > > > > > Andy L. Mayfield > > > > > System Operation Specialist > > > > > Alabama Power Company > > > > > Office: 8-226-1805 > > > > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives > > > > > atwww.arslist.orgARSlist:"Where the Answers Are" > > > > > __20060125_______________________This posting was submitted with HTML > > > > in it___ > > > > -- > > > Patrick Zandi __20060125_______________________This posting was > > > submitted with HTML in it___ > > > __20060125_______________________This posting was submitted with HTML in > > it___ > > -- > Patrick Zandi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
