Hi Mary Ann. I only had to do a manual install for the mid-tier files. The first install wiped out patch 16 that we had and did not display any patch including 20. Once we installed the files again, patch 20 displayed. I used the installers for the server and email.
Good luck! Lynn -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Ann Jones Sent: Friday, February 23, 2007 12:08 PM To: [email protected] Subject: Re: Caught exception :Object Expected Hi Thad/Lynn, We are going through the same thing also. I installed Patch 20 over the weekend (using the installers) and the problem starting occuring. The problem only seems to be happening from Windows XP machines. When I access the Mid-Tier from our Windows 2000 server, it does not happen. What I did to temporarily solve the problem was to add a User Preference record for each user and set the Locale Timezone value in the record to America/Chicago (since all our users are on Central Standard Timezone). Lynn - did you manually replace all the files for the Server, Mid-Tier, and Email or just the files for the Mid-Tier? Thanks for the help. Mary Ann On Fri, 23 Feb 2007 10:45:19 -0600, Poston, Lynn <[EMAIL PROTECTED]> wrote: >Hi Thad. > >We just went through the same headache with patch 20. The installer >seemed to work but in fact did not change the files just the date on >the file directories. We did a manual install of the files (twice) and >finally got around it. We are no longer getting the error. > >Good luck! >Lynn > >Graybar Electric >________________________________ > >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser >Sent: Thursday, February 22, 2007 8:19 PM >To: [email protected] >Subject: Caught exception :Object Expected > > >** >Hello, > >We are getting this error, "Caught exception :Object Expected", on our >mid-tier patch 21 (21 is a restricted release, but this was happening >on patch 20 as well) whenever we click on the calendar button for a >date/time field or try to view a record after a search. We are doing >the "send us your logs" dance with BMC, but since its been going on for >a few weeks, I thought I'd ask here. > >I read through the other "Caught exception" posts even though they were >for a different exception. There are no pop-up blockers involved, the >MT cache has been flushed as well as the local IE cache on two >different PCs. This wasn't happening when MT was at patch 14. > >Has anyone else seen this particular error or can offer any advice? > >Thanks in advance, >Thad Esser >Remedy Developer >"Argue for your limitations, and sure enough, they're yours."-- Richard >Bach > >***IMPORTANT NOTICE: This communication, including any attachment, >contains information that may be confidential or privileged, and is >intended solely for the entity or individual to whom it is addressed. >If you are not the intended recipient, you should delete this message >and are hereby notified that any disclosure, copying, or distribution >of this message is strictly prohibited. Nothing in this email, >including any attachment, is intended to be a legally binding >signature.*** > > >__20060125_______________________This posting was submitted with HTML >in it___ > >_______________________________________________________________________ >___ _____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
