You need to have the arplugin directory also listed in your ar.cfg file
From: Roger Justice <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: arplugin not running
Date: Tue, 27 Feb 2007 16:46:15 -0500
Here are the list of ARPlugin from my AR.cfg for you to review.
Plugin: "C:\Program Files\AR System Applications\omfnrmd02\BMC Remedy
Incident Management\bin\caieventcmd.dll"
Plugin: "C:\Program Files\AR System Applications\omfnrmd02\BMC Remedy
Incident Management\bin\ardbcQuery.dll"
Plugin-Path: C:\PROGRA~1\ARSYST~2\OMFNRM~1\BMCREM~1\bin;
Plugin: "C:\Program Files\AR System Applications\omfnrmd02\BMC Remedy
Incident Management\bin\arfcbdata.dll"
AE-Trace: ON
AE-Trace-File: C:\Program Files\AR System\omfnrmd02\Arserver\Db\AeTrace.log
AE-Log-File: C:\Program Files\AR System\omfnrmd02\Arserver\Db\ae.log
AE-Log: ON
CMDB-Install-Directory: C:\Program Files\AR System
Applications\omfnrmd02\BMC Atrium CMDB
RE-Log-File-Location: C:\Program Files\AR System Applications\omfnrmd02\BMC
Atrium CMDB\Logs
Alternate-Approval-Reg: T
Application-Enable: T
Plugin: arapprove.dll
Plugin: arealdap.dll
Plugin: ardbcldap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
-----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Tue, 27 Feb 2007 4:15 PM
Subject: arplugin not running
Hi everyone,
We are trying to get LDAP authentication working on a brand
new ARS 7.01 installation, Red-Hat Linux server.
All the LDAP lines in the ar.conf file is the same as in the
old system (ARS 6.3, HPUX-11 server, see below).
However when a user tries to log in he gets "ARERR [8922] The
authentication service is not responding.". When I open the
"Configuration ARDBC" form I get, "ARERR [8760] Cannot
establish a network connection to the AR System Plug-In server
: rem2 [server name] : RPC: Program not registered."
In the old system when I do "ps -ef|grep arplugin" I get
"/opt/arhd/bin/arplugin -s bluejay [server name] -i /opt/arhd."
But in the new system I get nothing, not even after a restart.
The "arplugin" program is in the "bin" folder. Why isn't it
starting?
Dwayne Martin
James Madison University
PS: The ar.conf file on both servers say:
AREA-LDAP-Port: 389
AREA-LDAP-Hostname: ldap.jmu.edu
AREA-LDAP-Use-Groups: 0
AREA-LDAP-UseSSL: F
AREA-LDAP-User-Base: ou=people,o=JMU
AREA-LDAP-User-Filter: uid=$\USER$
AREA-LDAP-Bind-Password: [EMAIL PROTECTED]/[EMAIL PROTECTED];W<g!
AREA-LDAP-Bind-User:
cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU
Allow-Guest-Users: F
Plugin: /opt/remedy/bin/arealdap.so (the plugin is there)
Dwayne Martin
Computing Support
James Madison University
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