Hi, Derek: So is the only issue with join forms on the Join Request ID? I understand that this is important, but wanted to make sure there wasn't anything else.
Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube Sent: Tuesday, February 27, 2007 1:34 PM To: [email protected] Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms For those of you who are interested, this still happens with patch 21. QBE searching on the 'Join Request ID' field yields an "ARERR [101] Entry ID parameter value is longer than the maximum allowed length" error message. On Feb 27, 2007, at 2:14 PM, Derek Berube wrote: > Indirectly. The client I'm working with utilizes an "Authorized > Support Partner". I've reported the problem to that partner and > I'm not sure what gets funneled up to BMC/Remedy engineering. > > Even though there is no mention in the readme file for patch 21, I > got the tier 1 support analyst "there is a new patch out now, so > try it and see if the problem goes away" response. So I'm jumping > through the requisite hoops in the hopes that the problem will get > addressed/resolved. > > Derek > > > On Feb 27, 2007, at 12:31 PM, Pruitt, Christopher J wrote: > >> Has anyone on the list reported this issue to BMC Remedy? >> >> >> Christopher Pruitt >> Consultant Specialist >> EDS - Bank of America >> I3-Inventory IW Infrastructure Team >> Phone: +1-972-605-7702 (8-835) >> mailto:[EMAIL PROTECTED] >> >> Confidentiality Notice: This message and any files transmitted >> with it >> are intended for the sole use of the entity or individual to whom >> it is >> addressed, and may contain information that is confidential, >> privileged, >> and exempt from disclosure under applicable law. If you are not the >> intended addressee for this e-mail, you are hereby notified that any >> copying, distribution, or dissemination of this e-mail is strictly >> prohibited. If you have received this e-mail in error, please >> immediately destroy, erase, or discard this message. Please notify >> the >> sender immediately by return e-mail if you have received this e- >> mail by >> mistake. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube >> Sent: Tuesday, February 27, 2007 10:25 AM >> To: [email protected] >> Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms >> >> Ah ha. I was thinking about adding that. We jumped from 6.0.1 patch >> 1414 to 6.0.3 Patch 20. I've been instructed to "apply patch 21" >> and see if the problem goes away. So I'll let the list know how it >> goes! >> >> Thanks for the confirmation that I'm not alone ;-) >> >> Derek >> >> >> On Feb 27, 2007, at 11:04 AM, Pruitt, Christopher J wrote: >> >>> We had discovered this very same issue, however, this started >>> occurring prior to installing Patch 20. So I don't think this is >>> Patch >> >>> 20 specific. This is occurring on our development servers that has >>> Patch 18. If anyone has an answer to how it is happening and how it >>> can be corrected we would love to hear it. >>> >>> >>> Christopher Pruitt >>> Consultant Specialist >>> EDS - Bank of America >>> mailto:[EMAIL PROTECTED] >>> >>> Confidentiality Notice: This message and any files transmitted >>> with it >> >>> are intended for the sole use of the entity or individual to whom it >>> is addressed, and may contain information that is confidential, >>> privileged, and exempt from disclosure under applicable law. If you >>> are not the intended addressee for this e-mail, you are hereby >>> notified that any copying, distribution, or dissemination of this >>> e-mail is strictly prohibited. If you have received this e-mail in >>> error, please immediately destroy, erase, or discard this message. >>> Please notify the sender immediately by return e-mail if you have >>> received this e- mail by mistake. >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >>> Sent: Tuesday, February 27, 2007 9:51 AM >>> To: [email protected] >>> Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms >>> >>> We experienced the same issue but we did not install patch 20 on our >>> User tool. >>> I confirmed that the issue does not occur on our production >>> environment which is on patch 16 but it happens on our development >>> environment which is on patch 20. >>> >>> It seems this is not an issue with Patch 20 for the client but Patch >>> 20 for AR Server. >>> >>> We are on Windows 2003 for our application servers. >>> >>> Thanks >>> Peter Lammey >>> ESPN MIT Technical Services & Applications Management >>> 860-766-4761 >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube >>> Sent: Tuesday, February 27, 2007 10:34 AM >>> To: [email protected] >>> Subject: Problem With ARS 6.3 Patch 20 and Querying Join Forms >>> >>> Good morning listers. >>> >>> I was just curious to know if anyone else has encountered this >>> little >>> peculiar aspect of AR System behavior. We upgraded to ARS 6.3 Patch >>> 20 (running on a Solaris 8 server) and now, if you go to a Join form >>> in the ARS User tool and try to search using the Query By Example >>> method and placing a value in the 'Join Request ID' field, then you >>> get the following error message when trying to initiate the search. >>> >>> ARERR [101] Entry ID parameter value is longer than the maximum >>> allowed length >>> >>> However, if you go to the advanced search bar and issue the >>> following >>> query, the search executes. >>> >>> 'Join Request ID' = "NOM000000000037|NODE00000000001| >>> 000000000101931" >>> >>> This happens whether the user is running with the ARS 6.3 Patch >>> 20 or >>> 7.0.1 patch 1 User tools. >>> >>> Derek >>> >>> ____________________________________________________________________ >>> __ >>> Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, >>> LLC. >>> 1453 Riverview Run Lane >>> Suwanee, Georgia 30024 >>> (678) 229-1475 - Office >>> (678) 229-1476 - FAX >>> (404) 444-5283 - Mobile >>> >>> http://www.wildstartech.com/ >>> AIM Handle: BerubeDB >>> Jabber: [EMAIL PROTECTED] >>> MSN Messenger: [EMAIL PROTECTED] Yahoo! Messenger: >>> derekberube >>> >>> ____________________________________________________________________ >>> __ >>> __ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> ARSlist:"Where the Answers Are" >>> >>> ____________________________________________________________________ >>> __ >>> __ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> ARSlist:"Where the Answers Are" >>> >>> ____________________________________________________________________ >>> __ >>> _________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> ARSlist:"Where the Answers Are" >> >> _____________________________________________________________________ >> ___ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where >> the Answers Are" >> >> _____________________________________________________________________ >> __________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
