David, Can we get a clear answer to the need for a client update? We do not use any of the OOTB applications, completely custom built apps. We also do not use the AR System User Preference form. I need to notify our Desktop Engineering team on this if I need it. Thanks
Ron Smith Web/Remedy System Developer Providence Health System [EMAIL PROTECTED] 503-216-7866 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, March 01, 2007 9:46 AM To: [email protected] Subject: Re: Patch 20 and 21 ** Here is what was posted in the Daylight Savings Time Technical Bulletin back in January (under Additional information AR System 6.03 and AR System 7.0.01 customers): Based on this, It seems patch 20 for the client does not correct the DST issue but instead people should follow the workaround. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa Sent: Thursday, March 01, 2007 12:09 PM To: [email protected] Subject: Re: Patch 20 and 21 ** That's weird. I just called Remedy support and they said client 20 was not needed for DST. Just the server and midtier... Now what? Thanks, Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, March 01, 2007 11:02 AM To: [email protected] Subject: Re: Patch 20 and 21 ** I did check.. The Client 20 is indeed needed for DST.. On 3/1/07, Christopher Michaud <[EMAIL PROTECTED]> wrote: The reason I asked this question is according to BMC's DST White Paper, there is no client patch... "Q. Is the BMC Remedy User executable affected? Do I have to really re-distribute BMC Remedy User to all my users to correct this DST issue? A. Only the mid tier and server executables contain DST fixes. However, BMC does not recommend applying only a portion of a provided patch. Customers loading the 6.03 Patch 020 or 7.0.01 Patch 001 are strongly encouraged to install the patches in their entirety." However, David's last message seemed to infer that there was. Maybe I'm misinterpreting what he's saying. Best Regards, Christopher Michaud Houston, BH2, 1434D Phone: (713) 431-0144 E-mail: [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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