Mike,
It is possible. But it is not trivial.
Two paths that I can think of.
1) Merge the 'Status-History' field with a script created value for
the 'Entry-Id'.
OR
2) Direct to the DB SQL command(s) to clear the data from the matching H table.
Each path has it's risks/advantages.
Let me know off line if you want any other details/comments.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 3/1/07, Mike White <[EMAIL PROTECTED]> wrote:
Listers,
Another unusual question, if I may. I have an application whose
status field will recycle (due to resource re-use). My users would like to
clear status history fields when status is set "backwards" - to reset for
redeployment. DAB documentation is weak - simply says it's Remedy
server-maintained and cannot be updated. I didn't see any built-in process
that would perform this, but maybe one of you knows of a way. Thanks for
whatever you can share.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
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