I have seen this before when the user that Remedy is running as doesn't have permission to update either the directory or the file that Remedy uses for it's lic
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 05, 2007 8:41 AM To: [email protected] Subject: Unable to license AR server development box ** We experienced a problem where one of our development servers was hosed after our server team unsuccessfully tried to upgrade the AIX server to the latest version. They were able to rebuild the server and we copied files and configuration from our production server to the development server but we are running into issues trying to reapply the Remedy licenses on the server. We get to the point that we fill out the AR Server license information based on what BMC provided back to us and a pop up message indicating "Remedy BMC hereby grants you the license." yada yada yada. However, after the pop up is closed and we go back into license Add/Remove Licenses window and the license is gone. On our server the arsystem.lic file does not get updated. We receive no errors during this process so we cant determine what has gone wrong. Has anyone seen something like this before and has an idea what is wrong? Remedy BMC is currently not providing much help since we have a support contract issue with the server that we need to clear up first before we get some real assistance with the issue. ARS 6.3 patch 13 on AIX 5.3 Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
