ARS Dummie from Germany, (Sorry that is the only name you gave us)
I would suggest that you consider this approach as an option.
Add a Join of User and some other form. Add a record to this new form
("dummy form") for each "Customer" you have in the "Customer" field on
the User form and Join on those values.
During a submit, do a Set field action that gets the right "Customer"
value. Then do a Push to the join for the correct Customer records.
Push as much data as you need to do the notifications to each User
entry. However I strongly suggest that you only push data to the
"dummy form" fields and do NOT change any field in the User form. It
is not a good idea to update the User form/data often during the day.
It can be a performance drag on your ARS server as it does "caching"
of some of that data. So build out the "Nofiy" action from the Join
form Modify workflow with fields from the "dummy form".
I think that should get the job done.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 3/4/07, ARS Dummie <[EMAIL PROTECTED]> wrote:
** Hi list :)
I have to notify a dynamic group of recipients with a filter that fires on
submit of an specific entry.
Depending on the submitter of this entry ther User form has to be searched
for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his Customer
(it's a customized field in the User form) is "ACS", then all other users
who have the same Group and the same Customer as user "Smith" should be
notified.
So how can I get this list of recipients into the Notify action of my
filter.
This list/group of recipients is always different, depending on the user who
submits the entry. And it's NOT only the Group field in the user form that I
need for my qualification. It's also a customized field from the user form
that has to be part in this qualification.
Any ideas??
Thanks in advance!
Kind regards from Germany,
ARS Dummie
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