If there is sufficient interest, I will set it up. The software is free. Aside from periodic patches and the initial setup (backups, configuration, etc), the maintenance is negligable. Plus, it would complement the Trac/SVN apps I have set up.
Speaking of, if anyone wants to start a Remedy related development project (c, java, def, etc), I am open to hosting an svn repository, Trac interface, and maybe a bugzilla app (have to see if there is more interest). The data is backed up up across country nightly, then to tape, which is stored at a secure site. 20 days worth of backups are retained on immediate storage and 20 months worth on tape (at least until the storage needs to be upgraded). The only requirement to use the site is: the software has to be available under an OSI approved license. If interested email me. Axton http://arswiki.org On 3/9/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote:
Axton, Wanna stand up a Bugzilla portal off of your ARSWiki? I'd be glad to submit a list of RKM related bugs that I've uncovered and fixed. Ben ________________________________ From: [EMAIL PROTECTED] on behalf of Carey Matthew Black Sent: Fri 3/9/2007 10:31 AM To: [email protected] Subject: Re: Remedy Supported Products Roy, It has been my experience (not only of late, but for several years) that the mantra of "support" is "send us your logs" and "use the latest patch". The amount of support that they provide for anything except the most current patch of the day is to answer questions with statements like: " That might be fixed in a later patch. Have you tried patch "x" yet?" OR " What version of the software are you using?" (For the Nth time for the same support issue.) OR ( And this one is my favorite) " No that is not a bug. Yes the documentation says that, but the actual design is not that. The bug is in the documentation." ( And they even say that when the functionality _changed_ between Major versions and the docs still reflect the "old versions behaviour". ) I am beginning to think that the community could benefit from using a Bugzilla (or some other such bug tracking tool) that the whole community could map to BMC bugs and publish to the whole community. Sure it would be more work for us, but we might actually be able to group evaluate a patch instead of having to suffer individually through the same issues over and over again. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/9/07, Ashcraft, Roy W. <[EMAIL PROTECTED]> wrote: > ** > > > I opened a ticket with BMC yesterday over a problem we are having with > Mid-Tier 7.00.00 patch 2. The immediate response, which was expected, was to > update to version 7.00.01 patch 1. I responded explaining the business > reasons why that is not feasible for our situation. I very quickly received > a response indicating that in order for them to escalate this to engineering > we would have to upgrade to the latest patch. > > Is BMC only supported the current patch release now and forswearing all > support for past products, no matter how recent? > > Roy Ashcraft > Systems Analyst > SAIC > [EMAIL PROTECTED] > (402) 293-5218 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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