Me, too. But I have a question about the whole process. Is there going to be a scheduled push whether manual or automated to send the bugs to BMC Remedy? Would their bug number scheme be different? How would we know if/when their fixed?
...so many questions -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Friday, March 09, 2007 11:10 PM To: [email protected] Subject: Re: Remedy Supported Products I would vote for it if it is not to much trouble for you. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Ph#1: 214-567-8874 Ph#2: 325-884-1263 Axton wrote: > If there is sufficient interest, I will set it up. The software is > free. Aside from periodic patches and the initial setup (backups, > configuration, etc), the maintenance is negligable. Plus, it would > complement the Trac/SVN apps I have set up. > > Speaking of, if anyone wants to start a Remedy related development > project (c, java, def, etc), I am open to hosting an svn repository, > Trac interface, and maybe a bugzilla app (have to see if there is more > interest). The data is backed up up across country nightly, then to > tape, which is stored at a secure site. 20 days worth of backups are > retained on immediate storage and 20 months worth on tape (at least > until the storage needs to be upgraded). The only requirement to use > the site is: the software has to be available under an OSI approved > license. > > If interested email me. > > Axton > http://arswiki.org > > On 3/9/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote: >> Axton, >> >> Wanna stand up a Bugzilla portal off of your ARSWiki? >> >> I'd be glad to submit a list of RKM related bugs that I've uncovered >> and fixed. >> >> Ben >> >> ________________________________ >> >> From: [EMAIL PROTECTED] on behalf of Carey Matthew Black >> Sent: Fri 3/9/2007 10:31 AM >> To: [email protected] >> Subject: Re: Remedy Supported Products >> >> >> >> Roy, >> >> It has been my experience (not only of late, but for several years) >> that the mantra of "support" is "send us your logs" and "use the >> latest patch". >> >> The amount of support that they provide for anything except the most >> current patch of the day is to answer questions with statements like: >> >> " That might be fixed in a later patch. Have you tried patch "x" yet?" >> OR >> " What version of the software are you using?" >> (For the Nth time for the same support issue.) >> >> OR ( And this one is my favorite) >> >> " No that is not a bug. Yes the documentation says that, but the >> actual design is not that. The bug is in the documentation." >> ( And they even say that when the functionality _changed_ between >> Major versions and the docs still reflect the "old versions >> behaviour". ) >> >> >> I am beginning to think that the community could benefit from using a >> Bugzilla (or some other such bug tracking tool) that the whole >> community could map to BMC bugs and publish to the whole community. >> Sure it would be more work for us, but we might actually be able to >> group evaluate a patch instead of having to suffer individually >> through the same issues over and over again. >> >> -- >> Carey Matthew Black >> Remedy Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> >> >> On 3/9/07, Ashcraft, Roy W. <[EMAIL PROTECTED]> wrote: >> > ** >> > >> > >> > I opened a ticket with BMC yesterday over a problem we are having with >> > Mid-Tier 7.00.00 patch 2. The immediate response, which was >> expected, was to >> > update to version 7.00.01 patch 1. I responded explaining the business >> > reasons why that is not feasible for our situation. I very quickly >> received >> > a response indicating that in order for them to escalate this to >> engineering >> > we would have to upgrade to the latest patch. >> > >> > Is BMC only supported the current patch release now and forswearing >> all >> > support for past products, no matter how recent? >> > >> > Roy Ashcraft >> > Systems Analyst >> > SAIC >> > [EMAIL PROTECTED] >> > (402) 293-5218 >> >> ________________________________________________________________________ _______ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" >> >> >> >> ________________________________________________________________________ _______ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" >> > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
