Warren, I got the exact same answer from BMC. So at least they are consistent in their level of quality. :)
My _guess_ is that you need to find any instances of those DLL's on your host. I would suggest that you copy each and every individual copy to an alternate location (that is not in the PATH setting for the host) for safe keeping. Then copy the new DLL over the old DLL's. (and replace each and every copy of the file[s]) If one of those places that you already find those dll's is the server install directory, then absolutely put them there too. :) (Maybe even put them there if they are not there.... I doubt it would cause any issues.) Then I would reboot the box and let the server/client restart as normal. However... if for some reason windows will not let you overwrite the existing files... then..... I would put the files in a new directory and add this directory to the Path AT THE BEGINNING of the PATH string. Then I would reboot the box and let the server/client restart as normal. Again... that is just a guess.... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/10/07, Warren Baltimore <[EMAIL PROTECTED]> wrote:
** Well, I got the two .dll's from BMC, but with no indication of what to do with them. When I asked, I was told to contact Microsoft..... I'm not a systems person, I can patch things if given instructions on how to do that. But I can't find anything at MS or BMC that tells me what to do. From what I read, I THINK it needs to go in the same directory as the ARSERVER.EXE file, but I'm not positive. Also, I'm not clear on how to set the tz variable (the document that david provided discusses a shell). I'm running ARS 7.0.1 patch 1 on a Windows 2000 sp4 server. Anybody willing to tell me what to do? Signed, Sleepless in Seattle -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101
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