Another, or additional, method would be to run a Direct SQL command each time users login (loads the main form)
UPDATE AR_System_User_Preference SET Time_Zone = NULL WHERE Submitter = '$USER$' This would take effect the next time the user logged in. I actually do this with a stored procedure that sets a number of settings in the preference form. Users are allowed to change some settings in the User Tool but there are some that I want every user to have. This has completely eliminated support calls for fixing User Tool settings. You could also simply Null out the field for all users at once using a tool such as SQL Query Analyzer. UPDATE AR_System_User_Preference SET Time_Zone = NULL HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, March 12, 2007 8:43 AM To: [email protected] Subject: Re: DST Test Results on March 11th 8:00 AM Roger, We found that the User Tool must NOT have a TZ setting value for the values to be correct for the 2007 DST range. That lack of a setting however also makes the pre 2007 DST values display incorrectly too. (So pick your poison.) We added two active links (Only for the User Tool because our Mid-Tier v6.3 patch 21 appears to be ok with or without a client TZ setting.) to our major forms that use a combination of the following workflow... AL #1: zTemp = $PROCESS$ PERFORM-ACTION-GET-PREFERENCE 20123 AL #2: if zTemp != NULL --> Message "Your Time Zone setting was found to have a value. Please review the following information..." Then we do a Run Process: PERFORM-ACTION-OPEN-URL new "http....." To open a quick PDF that we put together to show the user how to clear the setting. We also tried to use the GET/SET preference commands, but they appeared to not become effected for the User Tool until the user logged out and back in. Sigh. But the user doing it via Tools-->Options did become effective immediately. So we opted to let the user set the setting. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/12/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > You are correct. However, I am the only one in my company using the AR > User Preference form. We are a Citrix shop and are not able to use the > AR User Preference form across the board until we upgrade to 7.01. It > has to do with the way the preference value is stored in the registry. > That being said, everyone else uses Citrix to launch Remedy which > means they each have a centralized ar.ini file. I am at a loss as to how to proceed from here. > Should we remove the TZ values from the ini files and hope they don't > reset them? Any ideas are most welcome. > > > > Thanks, > > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
