Carey, Good point. Everyone here uses a preference server. Your approach would work in either situation.
Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, March 12, 2007 11:19 AM To: [email protected] Subject: Re: DST Test Results on March 11th 8:00 AM Stephen, That will only alter the TZ setting for users who use the preference server. For those User Tool users who do not use a preference server then their settings are in their local ar.ini file. And the method that I suggested would work for those users as well as those that use a preference server. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/12/07, Heider, Stephen <[EMAIL PROTECTED]> wrote: > Another, or additional, method would be to run a Direct SQL command > each time users login (loads the main form) > > UPDATE AR_System_User_Preference SET Time_Zone = NULL WHERE Submitter > = '$USER$' > > This would take effect the next time the user logged in. I actually do > this with a stored procedure that sets a number of settings in the > preference form. Users are allowed to change some settings in the > User Tool but there are some that I want every user to have. This has > completely eliminated support calls for fixing User Tool settings. > > You could also simply Null out the field for all users at once using a > tool such as SQL Query Analyzer. > > UPDATE AR_System_User_Preference SET Time_Zone = NULL > > HTH > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Monday, March 12, 2007 8:43 AM > To: [email protected] > Subject: Re: DST Test Results on March 11th 8:00 AM > > Roger, > > We found that the User Tool must NOT have a TZ setting value for the > values to be correct for the 2007 DST range. That lack of a setting > however also makes the pre 2007 DST values display incorrectly too. > (So pick your poison.) > > > We added two active links (Only for the User Tool because our Mid-Tier > v6.3 patch 21 appears to be ok with or without a client TZ setting.) > to our major forms that use a combination of the following workflow... > > AL #1: > zTemp = $PROCESS$ PERFORM-ACTION-GET-PREFERENCE 20123 > > AL #2: > if zTemp != NULL > --> Message "Your Time Zone setting was found to have a value. Please > review the following information..." > Then we do a Run Process: PERFORM-ACTION-OPEN-URL new "http....." > To open a quick PDF that we put together to show the user how to > clear the setting. > > We also tried to use the GET/SET preference commands, but they > appeared to not become effected for the User Tool until the user > logged out and back in. Sigh. But the user doing it via > Tools-->Options did become effective immediately. So we opted to let > the user set the setting. > > HTH > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 3/12/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > You are correct. However, I am the only one in my company using the > > AR > > > User Preference form. We are a Citrix shop and are not able to use > > the > > > AR User Preference form across the board until we upgrade to 7.01. > > It has to do with the way the preference value is stored in the registry. > > > That being said, everyone else uses Citrix to launch Remedy which > > means they each have a centralized ar.ini file. I am at a loss as to > how to proceed from here. > > Should we remove the TZ values from the ini files and hope they > > don't reset them? Any ideas are most welcome. > > > > > > > > Thanks, > > > > > > > > > > Roger A. Nall > > > > Manager, OSSNMS Remedy > > > > T-Mobile USA > > > > Desk: 813-348-2556(New) > > > > Cell: 973-652-6723 > > > > FAX: 813-348-2565 > > > > sf49fanv AIM IM > > > > RogerNall Yahoo IM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
