Michael,
( My guess is that when the content template is used you are getting
the static text and maybe some of the variables substituted in, but
not all. Am I correct? )
You are likely facing a permissions issue to the fields in question.
Add "Public" permission to the fields in question and your problem
should go away.
If adding Public permission is not acceptable, then make sure that
your notification action is to an ARS 'Login Name' value and that the
user in question has enough access to the field(s) in question via
other groups. ( That should work too, but it is more complicated to
guarantee that all 'Login Names' that might be put in the field will
have at least Group "X" in their 'Group List'. )
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 3/12/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
**
Listers,
Environment:
AR Server 7.0.00 Patch 002 on Windows Server 2003
MS SQL 2000
I have a notify action in a filter that fires when we close a case - the
notify action sends an email to the user requesting that they fill out our
web-based survey. My problem is this:
When I use the Text field of the notify action, variable substitution
works. I have the following in my text field:
The $IDHW Help Desk$ Help Desk recently resolved an issue for you. Please
fill out the Survey at
<https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=$Assigned
To Individual+$&wsb1=$Case ID+$&wsb7=$Summary$> . The Problem was
$Summary$. Log was completed by $Assigned To Individual+$.
... and I get an email message that says:
The ITSD Help Desk recently resolved an issue for you. Please fill out the
Survey at
<https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=Michael
Durrant&wsb1=HD0000000170206&wsb7=TEST SURVEY: Does it
work?> . The Problem was TEST SURVEY: Does it work?. Log was completed by
Michael Durrant.
However, when I put the same text in an email template and specify that
template in the Content template of the notify action, variable substitution
doesn't happen.
Am I doing something wrong or is the product functioning as designed?
Michael Durrant
IT Systems Integration Analyst
Division of Information Technology
Idaho Department of Health and Welfare
Email: [EMAIL PROTECTED]
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