Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine.
Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: [email protected] Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University ---- Original message ---- >Date: Mon, 12 Mar 2007 10:23:21 -0500 >From: strauss <[EMAIL PROTECTED]> >Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page >To: [email protected] > >Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, >or 7.1, whichever comes first. Until then, it would be almost >irresponsible to let your users install any 7.x User Tool anywhere, >which means implementing a 7.x system _should_ wait until this issue is >has finally been corrected. You would be letting them place a time bomb >on their machine. Since we had two workstations completely trashed by >this bug last July, I can attest to the fact that it is a catastrophic >problem. > >Christopher Strauss, Ph.D. >Remedy Database Administrator >University of North Texas Computing Center >http://remedy.unt.edu/helpdesk/ -----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Monday, March 12, 2007 9:40 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >What about the uninstaller corrupting Microsoft Word and Office in >general? > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David >Sent: Friday, March 09, 2007 2:52 PM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >In answer to the direct question, there will be a short term fix in >Patch 002 of AR System 7.0.01. This is stated in the technical bulletin >at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. > >"In the short term, this issue will be fixed by disabling the Crystal >Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 >Patch 002 BMC Remedy User uninstall script." > >-David J. Easter >Sr. Product Manager, Service Management Business Unit BMC Software, Inc. > >The opinions, statements, and/or suggested courses of action expressed >in this E-mail do not necessarily reflect those of BMC Software, Inc. >My voluntary participation in this forum is not intended to convey a >role as a spokesperson, liaison or public relations representative for >BMC Software, Inc. > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Friday, March 09, 2007 10:11 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >So by "Fixed" does that mean there is a patch for the 7.0.1 User Tool >that will correct this Uninstall issue? > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST >contractor >Sent: Friday, March 09, 2007 10:27 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >Hi, Peter: > >For that specific case, there is a Technical Bulletin. Also, the same >issue corrupts other Office 2003 products. > >In general to get to the Product Defects page: >1. Log into the Support site. >2. Click the Issue Management link >3. There will be a link to the product defects page 4. I found Defect >SW00257321 by > a. Typing (can't stand the menu) "AR System" in Product Name field > b. Type "7.0.1" for Version (nope version number names are not >consistent) > c. Type "User Tool" for Problem Area 1 > d. Type "Uninstall" for Keyword > (obviously type everything without the quotes. >5. You will find the very short summary that states: "User Tool >uninstall results in failure to launch Office 2003." >6. The Resolution is "Fixed". Yep that's it. > >Technical Bulletin lookup (this is where the BMC Support site Shines) 1. >Log into the Support Site 2. Click the Product Documentation link. >3. Click BMC Remedy AR System Server under the products list. >4. Under the Version column, click 7.0.01 5. Under Techinal Bulletin >it will be the second one listed. The description is: > "Per SW00257321, uninstalling BMC Remedy User 7.x might cause >Microsoft Office 2003 or Microsoft Visual Studio to stop working. This >technical bulletin describes a temporary workaround for that issue." > >Hope this helps you, >Michelle > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Friday, March 09, 2007 8:10 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >Where do you find information about Remedy software bugs? Ive been >searching around the supportweb and now with its new redesign I cant >find it. I tried even listening through BMC Supportweb's online >tutorials on the new web site's setup but they didn't seem to help. > >The bug I am most interested in is the status of the 7.X User Client bug >where the Uninstall causes Microsoft Word and Crystal files to become >corrupt. > > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
