... I am somewhat reluctant to mention this approach because of the scope. This would be a big project, not a quick fix. Yet it works and I have been using it here for almost 2 years.
Create an email gateway form that handles all the processing of sending emails. In the filters, al's and escalations, instead of using the Notify command you would Push a record to the email gateway form with all of the pertinent information. The Notify command would eventually be run from a filter in the email gateway form. This will take some time as every place in your system where you send email would need to be updated. One thing you give up is the ARS-generated attachment that, when clicked, loads Remedy and the ticket. *Although there are ways around this. One benefit is what you are looking for - the ability to create a list of users in the Group [which receives the email] and place them in the CC field. Because of one of our requirements, when a Group is to receive an email I generate (on the email gateway form) separate emails for each user in the group, so the Notify command is always just for one person. This allows for customized email by user. When there are times where I want to receive a copy of all emails, or just certain emails, I enable a filter that adds my username to the BCC field. This helps in troubleshooting. Although not implemented yet (no longer a requirement), I created a .Net console app that I can call from the email gateway form to see if the person has their Outlook/Exchange Out-of-Office flag set. If so, then I would skip sending that email to them. HTH (some) Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, March 14, 2007 1:18 PM To: [email protected] Subject: Re: How to show group recipients e-mailed in CC list Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> [email protected] Sent by: "Action cc Request System discussion Subject list(ARSList)" How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: ------------------------------------------------------------------------ -- --------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ------------------------------------------------------------------------ -- --------------------------------------------- __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
