No guarantees but I know some people in Support. What's the issue?
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, March 14, 2007 8:49 AM
To: [email protected]
Subject: Re: Who's in charge of support at BMC?
David,
That is strange....
I tried that path, (as was suggested by Tech support) on an issue recently.
I tried to escalate the issue on "2/27/2007" to my sales rep. (after a month
of back and forth on the issue and getting nowhere fast.)
I received no response.
So I re-emailed my sales rep again on 3/5/2007 and finally got a "I will get
answers immediately" email in just over two hours from my second cry for
help to my sales rep.
Then I have heard nothing after that.
"Immediately" appears to mean (at least) "more than a business week".
And I am still waiting.....
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 3/14/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> **
>
> Scott,
>
> In the past I've escalated through our Sales Rep and they can put me
> in contact with the necessary people to get past any issues we were
having.
>
> Dave
> ________________________________
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Glass
> Sent: Wednesday, March 14, 2007 11:08 AM
> To: [email protected]
> Subject: Who's in charge of support at BMC?
>
>
> **
>
> Does anyone know the email address of the person in charge of support
> over at BMC?
>
> Thanks,
>
> Scott
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