Re: Who's in charge of support at BMC?

[Scott Glass]

** Matt White Wrote: “I have very similar experiences with support as you and others have described. It's become routine. Entry-level "support" person asking rudimentary, unrelated questions, usually in broken English, demonstrating little/no understanding of the issue itself. Repeated phone calls/e-mails until "max frustration". Ultimately, we're worn down and give up.”     Matt, I absolutely agree that having to repeat the same thing four or five times does get VERY annoying, VERY fast... Of course then there’s the “what?!?!?!?” that comes out of my mouth in response to their response… <ARGH!>   I miss the California crew.   Scott   Scott Glass Enterprise Management Development SunGard Availability Services 401 North Broad Street MS-MC122 Philadelphia, PA 19108   office: 215 378-5016 cell: 215 208-2450 email: [EMAIL PROTECTED] ___________________________________________ Keeping People and Information Connected® http://www.availability.sungard.com CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system.   __20060125_______________________This posting was submitted with HTML in it___