Ted,
Generically, I can say that this is not a trivial upgrade. If you would
like more details, we first need some terms defined.
* When you say upgrade "Remedy v6", does that mean just the Remedy AR
System, or are there ITSM applications currently installed?
* If there are, to what extent are those apps customized?
* Do you want to keep those customizations?
* Have you seen the ITSM 7 applications, and do you understand their
basic function?
* How mature is your ITIL initiative?
Rick Cook
Cook Enterprises
253-278-4112
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ted Takvorian
Sent: Saturday, March 17, 2007 10:03 AM
To: [email protected]
Subject: Advice on upgrading to Remedy Version 7
Hello, I am about to kickoff a project to upgrade Remedy V6 to V7. Before
doing so, I'm most interested in learning from others about their
experiences. Initially, I'm attempting to gain a better understanding of :
* How long did the entire upgrade take? (Months?)
* How large was the initiative to upgrade to Remedy V7? Was it a
stand-alone project or part of a larger ITIL-based initiative?
* Were processes to support the tool upgraded as well?
My expectation is that Remedy V7 will enable us to enhance Incident
Management and implement some form of Problem Management. Of course, Remedy
is just a tool and we have much to do regarding upgrading our processes and
training our staff.
Any advice is greatly appreciated. I also thank those who previously posted
messages on this board regarding this topic.
Thanks and Regards,
Ted Takvorian
Director - Program Management
Merck & Co. Inc.
(908) 423-5124 office
(908) 217-9961 cell
[EMAIL PROTECTED]
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