Is the DB up? Sounds like a connection issue. Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Saturday, March 17, 2007 4:14 PM To: [email protected] Subject: Re: Mid-Tier 7 Upgrade problems
** Additionally, we are running an almost completely out of the box Help Desk 6. Thanks, Andrew Baxter From: Baxter, Andrew Sent: Saturday, March 17, 2007 7:12 PM To: [email protected] Subject: Mid-Tier 7 Upgrade problems I have been attempting to upgrade my Mid-Tier to version 7.0.1 Patch001 today. This went fine in my test environment. Everything installs, and I can log in, but when I attempt to open Remedy Support link most of the screen loads and then I am prompted for my windows credentials. No matter what I type in it won't accept it and when I cancel I get an error "Unable to setup data connection, which is keeping the application from working correctly. (ARERR 9351)". Mid-Tier is Windows 2003 R2 using Tomcat, IIS6 and Java SDK 1.5 Update 11. Application is Windows 2003 R2, Version 7.0.1 Patch001. Database is Windows 2003, SP1 with MS SQL 2000, SP4. This is all identical to my test environment which is working fine. Any help is greatly appreciated. Thank you, Andrew Baxter __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
