Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule.
The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote:
So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: [email protected] Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl
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