Stephen, Well....
If your using Content Templates as part of your Notification actions then you should be able to make the body of the email look like an XML document, or at least a well formed XML element. However, due to the very vague description I am not sure that is really what your after. Basically you would be creating a "txt" content template that makes a string that would be "XML Compliant". You might also need to properly protect content of the fields with a few REPLACE() methods too. (But that could still be done in workflow prior to the notification and maybe use display only fields if needed.) However, I am not sure it is worth the effort. :) If the customer really wants "XML messaging" then I would suggest you tell them to get some "skin in the game" and give you a WebService to call to pass the "notification" to. This would skip the whole SMTP layer and the communication would be in real time. This would also require that they give you access to the WebService that you can add a filter action that consumes their Web Service. It should be less workflow for you to add to know when to call that WebService and they get the XML in a clean, parsed way to process however they want to. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/20/07, Stephen Lumini <[EMAIL PROTECTED]> wrote:
** Hey all, Is it possible to configure something (sorry for the vague-ness, not really up on email tech), either AR Email engine, Linux sendmail, etc. so that the outgoing email from the Remedy system is formatted as XML. Later Stephen ARS 7.0.1 Oracle 10
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