Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes
Job Responsibilities: - Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. - Design and develop solutions that meet the needs of the business and follow established design plans. - Provide advanced level operational support for existing Remedy system during and outside regular business hours. - Meet regularly with customers to understand fully their business needs. - Perform QA testing (end-to-end, unit and regression testing) for the system. - Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. - Work with internal and external customer to gather requirements. - Creatively apply technical knowledge to determine solutions and solve complex problems. - Use experience and analysis to develop creative and innovative solutions. - Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: - Approximately 4-6 years directly related experience. - Focused experience in Remedy ARS, MidTier, and DSO - Database technology concepts and terminology knowledge - Experience with Sybase, specifically stored procedures and complex queries.. - UNIX experience, in particular Solaris, especially shell scripting. - An ability to develop solutions quickly - Demonstrated communication and analytical skills - Individuals must demonstrate outstanding customer service skills Desired Skills: - Motivated, responsible individual who requires little supervision - Ability to solve simple to highly complex problems independently - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. - Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
