At this point we are knee-deep in CMDB exception processes where we need to scale out the exceptions to all of the owners so that the bottle-neck is not centralized in one group. We have build an exception framework to make certain groups accountable for the exceptions such as a Unix server has not been discovered in the past 5 business days.
Can other people share their experiences with this topic? In other words, how are you making the groups responsible for the CMDB issues in a scalable manner? Regards, Matt _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
