As others have said it is a buzzword, but it is not useless either. It's a good framework for you to figure out how to organize your I.T. work. Basically it centers around things like distinguishing between incidents and problems with your helpdesk, dealing with SLAs, change management, and then the CMDB for tracking everything. There are other methodologies, but ITIL is probably as good as any, and better than some. The biggest benefit I've seen come out of it in my experiences is to have everyone at a company talking about the same things instead of being completely disorganized.
>From a personal standpoint, ITIL is the way BMC is pushing forward with their apps, so I went and got my ITIL foundation certification as soon as I could. If you work on ITSM 7.0 it helps you out a lot. In the long run it's like being a RAC -- there's no guarantee that you are any good at implementing Remedy, but it's another thing on your resume that can set you above others in the long run. The CMDB is another story as I'm not seeing much value in yet. It's basically just a data warehouse for Remedy, and is relatively difficult to report out of or integrate with other applications. Where in the past you would write a program to directly mark an Asset as down, the "proper" way with the CMDB is to update the CMDB with a different dataset containing the down status, then build reconciliation rules to merge the two datasets, which then will update Asset Management. I see potential in the CMDB, but at this point it just sits there, adding loads of forms and overhead to ITSM. So it's a mixed bag with ITIL, but whether you like it or not you should know it. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, March 21, 2007 12:10 PM To: [email protected] Subject: Re: Full Time Remedy Developer - ATLANTA GA I still do not see the point in something like ITIL. Although to be honest I am not very familiar with its particulars, just the concept. Is there something I'm missing? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
