John, We have the same issue (same environment, same upgrade path). The immediate solution per Remedy Support is to export data from the offending form(s) (i.e. requestID + offending fields), drop/recreate the offending fields, and then re-import the data with update record preference. The other option I was given was: submit a bug to support and escalate the ticket to get feedback from engineering.
HTH, Eric Roys Sr. Software Engineer Verizon Business CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jmchugh Sent: Thursday, March 22, 2007 7:19 AM To: [email protected] Subject: Remedy Upgrade Issue To version 7.0 Hi, We have recently upgraded remedy from ARS version 5.1.2 to 6.0.1 to 7.0.1 on Oracle 10g R2 on a Solaris 9 platform. We have found that no long type character fields have converted too clobs or varchars as would be expected. The issue has caused all ofending forms too drop there sql views. Has anyone seen this type of issue? What have you done too overcome this issue? Do you have any advice on how this can be resolved? Thanks for your advice in advance. John McHugh Remedy Consultant ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ______________________________________________________________________ This e-mail has been scanned by Verizon Managed Email Content Service, using SkepticT technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. ______________________________________________________________________ ______________________________________________________________________ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic™ technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. ______________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
